Frequently Asked Questions
How long will it take for Sortie to ship my order?
If the item is in stock, your order will ship within 1 week of the date your order is confirmed.
Do the pillows include inserts?
Yes, all of our pillows include an insert with down/duck feather fill of 25/75, unless otherwise specified.
Can I return my Sortie item after I have received it?
All returns must be pre-approved by Sortie and are for credit only. Ship using any method of your choice, at your expense, tracking is required -we are not responsible for lost returns. Please contact us for more information at email@example.com. Sales are final after 14 days of receipt of your order.
Does Sortie make special size/custom products?
Yes, we do custom orders. Please contact us at firstname.lastname@example.org