Welcome to Sortie!

GENERAL    Your use of our Website constitutes your agreement to follow and be accountable for the terms as changed. We may change, move or delete portions of, or may add to, our Website from time to time.

WEBSITE CONTENT   You may not reproduce, publish, transmit, distribute, display, modify, sell or participate in or exploit in any way, in whole or in part, any of the Contents and the Website.

PRIVACY POLICY  Sortie uses your information for 3 general purposes: 1. to fulfill the orders and request for certain products and services you placed with us, 2. to contact you about sales, pop-ups and new products and 3. to understand the shopping habits of you, our customers.

TRANSACTIONS   We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

SHIPPING    Sortie is not responsible for lost, misplaced or stolen packages. If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours of receiving your order. All returns must be approved by Sortie. Before shipping back your return, send us an email at hello@shopsortie.com and let us know which item you are returning. 

PRODUCTS   Our pillows are made using exclusive fabrics in limited quantities. Due to the handmade nature of some of the fabrics we use, small imperfections are to be expected and Sortie is not responsible for natural dyes of the pillow transferring to other items such as furniture, clothes or other surfaces.